Return and refund policy
You can return most items from [Store name] within 30 days of the day your order is delivered for a refund or an exchange. Here's how it works.
Return window
You have 30 days from the day your order is delivered to start a return. Requests after that can't be accepted, except for items that arrived damaged, defective, or wrong.
What can be returned
Items must be unused, in their original condition and packaging, with any tags still attached.
Include your order number or other proof of purchase with every return.
Final sale items
These items are final sale. They can't be returned or exchanged unless they arrive damaged, defective, or wrong:
- Sale and clearance items
- Gift cards
Refunds, exchanges, and store credit
When you start a return, choose what you'd like:
- A refund to your original payment method.
- An exchange for a different size, color, or item. If the new item costs more, we'll ask you to pay the difference. If it costs less, we'll refund the difference.
If your return meets this policy, it's approved as soon as you send the request.
Return shipping
You pay for return shipping. Use a tracked service: we can only refund a return that reaches us.
Original shipping charges aren't refunded. If the return is because of our mistake, we cover all shipping costs.
Damaged, defective, or wrong items
If an item arrives damaged or defective, or we sent the wrong item, email us at [support email] within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, cover any return shipping, and charge no fees.
This doesn't limit any rights you have under the law for faulty goods.
How to start a return
- Go to [returns page link] and sign in with the email address you used to order.
- Choose the items you're returning, tell us why, and pick a refund or an exchange.
- If the items meet this policy, you'll get return instructions right away.
- Pack the items securely and send them to the address in your instructions.
When you'll get your money back
We issue your refund within 5 business days of receiving your return, and email you when it's on its way.
Refunds go back to your original payment method. Your bank or card issuer may take a few more days to show it.
Questions
Email us at [support email] with any question about a return. You can ask us for a written copy of this policy at any time.
This policy is effective as of [effective date].